We’ve examine your review, and so are upset to listen to about your carpet installation. We regret the hold off, and wish to observe up with you to create points right.
m. – twelve:00am if this isn’t okay he can return on 9/5/2018. I’m upset with the Salesperson Danny Gomez due to the fact he lied about when personnel would begin and conclusion the job. I really feel this firm breached the contract by not having the ability to complete work once they said they would. When l contacted the Salesperson Danny Gomez he was unwilling to provide me administrators names and cell phone number so l could generate a criticism. I've made an effort to get in touch with customer support and was instructed the corporate would Make contact with me in 24 hours getting I have not read everything l attempted to reach out on the Salesperson but l know he lied and may say everything to secure a sale and that is sad. If l don’t get a response from a manager to test for getting this resolved l can get a lawyer to dispute this agreement for get the job done that was done!
At this stage Empire has no regard for the customer or the problems that took place And that i must wait. I mentioned thank you and hung up. It was his way or even the freeway and he talks around you.
They have ripped off the wrong client and the rest of you'll want to wake up and prevent shopping for their lies.
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July 3, 2017 at 3:04 pm Made a decision to surprise my partner who's in the military by using a new glimpse inside our dwelling before coming residence in July. Most important mistake planning to Empire. Throughout the 1st month of installation, carpet was coming aside within the seams…basically. Had issues with installers not demonstrating up, calling me to tell me that they might demonstrate up tomorrow and after that just take it upon by themselves to show up at my household at eight:30pm the exact same night time.
I named today to reschedule since the e-mail clearly point out that it was not cared for as I was explained to It will be, only to become told which i cannot press my day to April as well as I will eliminate my deposit here if I don’t ebook upcoming month. The consultant also could see in the notes that I preferred my install in April, so why would Individuals notes be there if I wasn’t told I could do that? Once i asked to speak to the manager I had been told no that I'd personally get exactly the same reply. I'd personally enjoy to talk to someone that has the authority to help me out. In spite of policy I had been mislead by the original representative and as I'm even now trying to perform small business along with you I'm guaranteed another person can mush my appt. out to the specified day. I would value a response. Thank you!
We apologize to your expertise, and assure you that we just take issues like these very seriously. We’ll be more reviewing your worries and can be in contact with you shortly.
It will be appealing to view if any of such other complaints ended up rectified – I am positive I will never use or propose Empire to any individual even individuals who can waste hours within the cellular phone
Dye great deal didn't match. That they had to switch every one of the carpet. This time, freshly painted baseboards all marked up and wanting repainting they usually chipped a very good dimension bit of bathroom tile that borders the carpet. They in no way explained to me and glued it down and crammed the seam with carpet fibers to seem like grout. After sending photos to Empire, they scheduled a tile repair for today. Got the call at 8:28 this morning they have been on their way. I went to the house, waited 3 hours and following 4 calls to customer support I was explained to by a supervisor which i was initially in the agenda along with the repair person was not answering their phone. We're each frustrated. Then I had been advised that Empire was sending again the identical very poor installers, who experienced botched the initial put in, hid harmed baseboards and damaged tile on the next put in. I tend not to Imagine so. Now they will not give me a slender window to come empire today reviews back with a long run day with diverse installers. This can be certainly by far the most discouraging working experience with a contractor in my daily life. Empire, be sure to assistance and rectify.
I get yourself a connect with in advance of seven:30 am ‘no-one. Is scheduled’. At this stage I phone my income one that clears is up and they are with out a question about to do put in Dec six. I call at 9am to acquire an believed time….’ not confirmed’.
We regret to listen to regarding your practical experience, and we want to know extra. You should Get hold of us at customersupport @empire-today.com with the two your worries and phone info. Be sure you mention Headquarters in the subject line. We look ahead to hearing from you.
November six, 2017 at 11:fifty eight am We purchased a carpet for our lessen stage, a 12 months later on we commenced noticing carpet rolls so i named Empire Today to discover whenever they might have their installers come back to tighten up the Area. The customer service agent gave me a affirmation range and instructed me that Steve Fulbright would simply call me back to set up an appointment with me to come out to begin to see the carpet.
The follow-up inspection by Joe, which initiated Trevor’s subsequent check out was to reiterate my dissatisfaction with the initial installation also to include The difficulty because of the entrance entrance doorway, which I remediated at my very own expenditure (see primary publish). The nerve your group should Enjoy semantics. I shared with Kim that their response was unacceptable and the settlement was for a complete substitution, don't just to the eating place and any ruined floorboards at a superb/discounted rate.